Implementation, Training & Support

Critical Alert employs a world-class team of in-house clinicians, project management, and technical professionals to consult, implement, train, and support our ever-expanding base of hospital clients.

Implementation, Project Management & Training

Implementation of a Nurse Call solution is much more than just an electrical or communications project. It is a critical component to patient care and requires a broad understanding of clinical processes, administrative policies, and regulatory mandates.

While many Nurse Call providers rely heavily on distributors for the deployment of their systems, Critical Alert employs a world-class team of clinicians, project management, and technical professionals to consult, implement, train, and support our clients.

Our in-house RNs work with each client to assess their clinical goals and “custom-fit” a nurse call strategy that works for each and every unit. Whether you use our network of installation partners or your own, we still provide each hospital client with a clinical implementation team to shepherd them through the deployment process.

World Class Installation & Support

By using our certified installation partners, our clients have been able to realize vast cost savings as well as enhanced maintenance and support response times. Our world-class team of electrical and hardware engineers, technicians, installers and trainers have a strong background in healthcare architecture and construction projects. However, we have found that hospitals often have an equally strong internal team or local third party relationship that they can leverage for the installation and long-term support of their Nurse Call solution.

Do you have a local installer? GREAT, WE’LL CERTIFY THEM!

Because the system is so easy to deploy and support, Critical Alert does not mandate the use of our installers. Hospital administrators also feel more secure in the knowledge that the people who are the most familiar with their operations, policies, and electrical systems can be certified to complete the installation work.

Whether you use our installation team or yours, you still have the benefit of working directly with our world-class service team for system support.

Computer Based Learning

The process of training staff during their routine shifts is not only ineffective, but can be highly disruptive to the clinical setting. Our in-house clinicians have teamed together with our technology department to create Computer Based Learning (CBL) modules with the goal of providing consistent and reliable training with easy-to-follow pocket guides and other support materials.

Direct-to-Caregiver (DTC) Stinks!!

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