Prime Healthcare

Improving Clinical Workflow & Patient-To-Caregiver Communications Across Multiple Hospitals

# of Hospitals: 6
Deployment Timeframe: 4 Months (each)
Integrations: Mobile/RTLS/ADT

Key Decision Factors for Adoption of Critical Alert Nurse Call Across Multiple Hospitals


With 45 hospitals in 14 states, Prime Healthcare based in Ontario, CA chose to deploy Critical Alert Nurse Call in 6 of its hospitals in late 2016. Their rationale was based on a standardization strategy for nurse call and other clinical technologies that offered clinical best-practices, IT-system centralization, long-term supportability, enterprise deployment capability and a lower total cost of ownership.


“Critical Alert’s implementation team, training, and support staff did a great job,” said Tommy Parks, Facilities Director at Pampa Regional Medical Center. “In addition to expertly overseeing a smooth installation, their effective communication with our staff during the process gave us a comfort level and head start before our formal training even started.”

Deployed Locations

Encino Hospital Medical Ctr.– Encino, CA (150 beds)

Harlingen Medical Ctr. – Harlingen, TX (112 beds)

Knapp Medical Ctr. – Weslaco, TX (227 beds)

Pampa Regional Medical Ctr. – Pampa, TX (115 beds)

Paradise Valley Hospital – National City, CA (291 beds)

St. Mary’s Regional Medical Ctr. – Reno, NV (380 beds)

Native Integration Eliminates Middleware

Critical Alert’s Nurse Call System features native integrations with industry leading wireless clinical communications devices, smart phones, Real-Time Locating Systems (RTLS), beds, ADT, staffing and patient engagement platforms. This important functionality streamlines clinical communications between patient and staff, lowers instances of unnecessary clinical interruptions and provides more flexible clinical workflow capabilities.

Learn More

Comprehensive, Real-Time Data Reporting

Critical Alert’s Nurse Call Reporting Package empowers administrative and performance improvement processes by offering a complete picture of nursing operations, caregiver workflow, rounding compliance, staff/unit/facility/enterprise performance and patient satisfaction. Using native integrations with healthcare technologies eliminates the data silos associated with middleware, centralizing strategic decision-making and management.

Learn More