CommonPath’s flexibility provides hospitals with endless opportunities to increase their level of care and adapt to any condition or setting in real time.
When it comes to Nurse Call, one size does not fit all. Traditionally, hospitals have had to use a single solution, leading to inefficiencies. Others have had to deploy multiple, disparate Nurse Call systems for each unit, creating technology silos. Either scenario impacts productivity, quality of care and access to data.
Our focus on clinical workflow efficiency has led us down a different path in regards to nurse call. Many systems lock RNs into using outdated intercoms and panels for communication that slow down their activity and routines. Our integration of real time location tracking, wireless mobility, and flexible workflows streamline fulfillment of requests while keeping nurses unobstructed.
The challenge with using a single operational “mode” across a facility or enterprise is that not all areas of the hospital work the same way. With CommonPath, hospitals can deploy a single Nurse Call solution that is adaptable on a unit-by-unit basis.
In Centralized Mode, patient calls and alarms are immediately answered and triaged by a centralized operator based on predefined user rules. The operators then direct the messages to the most appropriate responders. RNs can be notified of critical care-related requests, while non-clinical requests are forwarded for fulfillment by housekeeping, facilities, etc.
In Unit-Based Mode, patient calls and alarms are answered by a desk clerk or unit secretary at the nurse’s station on each unit. The unit nurse can then triage and deploy the appropriate staff resource to the room. While this is the most traditional approach to Nurse Call, it also has the tendency to be the most resource intensive.
The Direct-to-Caregiver Mode is Nurse Call in its most basic form. In this mode, all patient calls and alarms are sent directly to a caregiver’s mobile device. Nurses and clinicians receive messages every time their patients press the call button. This mode is often used in emergency rooms and ICUs, where the acuity of each patient is already implied.
With Hybrid-Mode, hospitals units can choose to operate in different modes or toggle between modes by unit, time of day, staffing levels or any other circumstance that may arise. An ER and ICU may choose direct to caregiver mode, Med surge units can operate in a centralized mode and labor and delivery in a unit-based mode, whereas an OR Recovery unit may choose to triage by day and direct-to-caregiver by night.
CommonPath features the ability to establish workflow templates based on each unit’s requirements and setting. You can send the right message to the right caregiver with the ability to escalate if primary nursing resources are unavailable.
Every unit has unique patients with distinct needs. Many Nurse Call systems on the market today offer the same “set” of response templates, regardless of the setting. These traditionally include variations of position, potty, pain & peripheral. However, the nuances of requests coming from a mother/baby unit, for example, are very different from those coming from a general adult unit. Taking a one-size-fits-all approach in your response templates is not only inefficient, but can also impact the quality of care.
CommonPath features the ability to customize request templates based on each unit’s setting. This enables the operator to provide appropriate and timely responses to each patient request. For example, if the response is non-clinical, such as a food/beverage request, the operator can direct the message to Dietary rather than disrupting nursing staff.
Most importantly, caregivers do not have to go to the patient’s room to initiate the workflow. Operators can begin the process from their console devices, eliminating unnecessary disruptions in the room.
Not every call or alert is critical or requires highly skilled nursing assistance. Sometimes, a patient just needs help to the bathroom or the thermostat adjusted. With CommonPath, a central operator can distinguish each request based on acuity, condition, need, and policy, and dispatch the appropriate resource.
An analysis of hospitals using our Nurse Call solution showed that more than 40% of all patient requests don’t require a skilled nursing resource for fulfillment. Treating every call with the exact same response not only wastes the time of your RNs, but also impacts patient care. Dispatching a highly skilled nursing resource for non-clinical requests can lead to RNs becoming desensitized to calls; this is commonly called alarm fatigue. Unnecessary alarms can also interrupt a RN’s encounters with patients.
With CAS, the centralized operator can distinguish each request based on acuity, condition, need, and policy, and dispatch the appropriate resource for fulfillment. This prevents unnecessary disruptions in your RNs’ routines, relieves stress, and reduces the potential for medical errors.
CommonPath combines data on both nurse rounding and nurse call into a single, seamless reporting application. Linking these metrics together provides a powerful new resource for nurse executives to use in assessing clinical staff and patient care metrics.
Critical Alert has integrated acute care clinicians into the DNA of our products and services. Our in-house nursing team assesses client needs before and after implementation to ensure that their new nurse call system supports the custom workflows and escalations required on every hospital unit. They also offer consultation services, conduct specialized training programs and work alongside our software and product development teams.
The process of training staff during their routine shifts is not only ineffective, but can be highly disruptive to the clinical setting. Our in-house clinicians have teamed together with our technology department to create Computer Based Learning (CBL) modules with the goal of providing consistent and reliable training with easy-to-follow pocket guides and other support materials.
Top 10 Things You Need To Know About Nurse Call