NURSE CALL HAS EVOLVED

CommonPath goes beyond traditional nurse call systems to serve as a unified backbone for all hospital communications. With CommonPath, people, systems, and devices communicate seamlessly. This has enabled our customers to decrease patient request times, eliminate unnecessary interruptions of caregiver workflow, and increase patient safety and satisfaction.

Easy to Use

Our team of clinicians, software developers, hardware engineers, trainers and installers focus on designing highly effective systems that are easy to use. Our emphasis on usability has led to the creation of simple hardware components and intuitive, uncomplicated software interfaces.


Enhanced Patient Safety

Fast-tracking of patient requests and alarms to the correct clinical resource reduces risk, decreases length of stay, lowers costs and improves outcomes.

Inefficient handling of patient requests negatively impacts care, leading to longer stays and higher treatment costs. Delayed responses from caregivers can also frustrate patients, leading them to take matters into their own hands. Reduction of risks associated with bed exits begins with rapid, immediate responses to nurse call requests.

There is a common acceptance that a stressful and noisy environment can adversely affect patient recovery. CommonPath was engineered to fast-track patient monitoring alarms and Nurse Call requests, while also diminishing the amount of noise on a hospital floor. With CommonPath, call requests can now be answered immediately, triaged, and directed to the appropriate on-duty staff member’s pager, cell phone, or other mobile device.


Higher Patient Satisfaction

Our attention to the patient experience leads to quieter, more efficient units, faster fulfillment, and better HCAHPS scores.

More and more, patients expect the hospital environment to be comfortable, quiet, and safe. Timely and personalized response to room requests, reduction of alarm noise, and the perceived efficiency of the nursing staff all weigh into the patient’s overall experience.

With the advent of Value Based Purchasing (VBP) and the growing focus on HCAHPS scores, CAS has taken a proactive approach to streamline patient-to-caregiver communications while eliminating unnecessary distractions, noise, and processes that can negatively affect patient outcomes and experience.

With CommonPath, unit clerks can provide immediate vocal responses to patient calls and fast-track fulfillment of requests to the appropriate clinician or staff member. Allowing hospitals the choice to centralize or segment their Nurse Call operations provides adaptability into any environment. This flexibility ultimately leads to quieter rooms through reduction in unnecessary alarms, along with a better perception of staff attentiveness and hospital efficiency.


How CommonPath Can Help Achieve Better HCAHPS Scores

Increasing patient satisfaction and HCAHPS scores are priorities for hospitals today, and there are a multitude of approaches for reaching this goal. Many hospitals have found that the right nurse call system can be a powerful tool to help them improve patient experience and increase satisfaction scores.

A prime example of this can be seen through the experience of Elmhurst Memorial Hospital and their new Main Campus. Elmhurst chose a centralized nurse call system for this facility with the goal of installing a single system that could provide a superior patient experience.

CommonPath Results

  • The centralized nurse call operators triaged an average of 26,000 patient calls a month
  • Patients received a personal response from the dedicated centralized nurse call operator within 5-6 seconds of activating the request
  • Bathroom Requests Average Fulfillment: 2.9 minutes
  • Pain Medication Requests Average Fulfillment: 5.9 minutes

HCAHPS Survey Results

  • Overall patient satisfaction scores increased from 66.7% to 79.3%
  • Likelihood to recommend Elmhurst went from 74.1% to 84%
  • Scores for the new outpatient surgery units soared to new levels, with patient satisfaction ranging from 90%-100%

Reduce Alarm Fatigue

Not every call or alert is critical or requires highly skilled nursing assistance. Sometimes a patient just needs help to the bathroom or the thermostat turned down. With CommonPath, a central operator or a unit secretary can distinguish each request based on acuity, condition, need and policy and dispatch the appropriate resource.


Give Your Nurses a Voice

Believe it or not, nurses or clinical staff rarely have an opportunity to choose their nurse call solution. Our team of in-house RNs work side-by-side with our software developers, hardware engineers, implementation staff and industry partners to ensure that the solution meets the current and future needs of the clinical, IT and administrative stakeholders in your hospital.

Learn More About Our Clinical Approach


Cost Controls & Savings

All things being equal, CAS offers significant cost savings over other nurse call solutions. Our focus on clinical implementation, adoption of simple edge devices, elimination of middleware requirements, native integrations, and open-installation approach helps save an average of 30% on both upfront and ongoing costs of ownership.

Why Adopt CommonPath?

Many hospitals using older Nurse Call solutions are often reliant on disparate and antiquated communication and hardware platforms. The communication challenges posed by these outdated systems can lead to both patient harm and staff inefficiencies, such as lags in response time and lower patient satisfaction.


Strategic Partnerships

CAS creates real value for our clients through strategic relationships with leading device, communications, healthcare consulting, and installation partners.

View Our Partnerships

TOP 10 THINGS TO KNOW ABOUT NURSE CALL

Download ebook!