In 2001, OSH was in the midst of preparing to open and needed a nurse call system that would allow them to provide exceptional service and medical care. Doug Mounce of Mounce Technologies was asked by hospital administration to recommend a nurse call system that would best fit their needs. Doug recommended Critical Alert Systems as he was a certified installer and knew the platform intimately. He felt that it was a perfect fit given the emphasis on delivering high quality care to their patients.
At the time, there were only 5 operating rooms and significantly fewer patient rooms than there are today, but over the years, Doug has built-out several units at the facility and Critical Alert is being utilized in all of them. To date, Critical Alert’s Nurse Call System is active in OSH’s Pre-Op/Post-Op, Med Surg, MRI/Imaging units and was recently expanded to the hospital’s Cath Lab and ICU units.
Critical Alert’s relationship with OSH has prospered over the last 17 years as a direct result of Doug Mounce and his connection with the facility. Doug has been there to support OSH every step of the way. And, in turn, Critical Alert has been there to support Doug in any way he needs. Doug is an extension of the Critical Alert family.
In addition to OSH, Doug has installed Critical Alert at facilities all over the country. He also assists in troubleshooting and problem solving. Critical Alert looks forward to a continued successful relationship with Doug and Mounce Technologies.
“Providing optimum patient care is our top priority, which we achieve in part by effectively utilizing technology to improve our systems and processes. Critical Alert’s Nurse Call System plays an important role in our ability to deliver timely patient care by helping to optimize our workflow and response times.”
Integrating RTLS with Critical Alert Nurse Call has helped OSH nursing administration gain deeper insights into the workflows and staffing levels by the floor or unit. Room-level awareness detail allows nurse leaders to generate relevant actionable intelligence on the operational efficiencies within their departments.
OSH is particularly pleased with Critical Alert’s reporting of the RTLS technology as it allows administrators to see how often a caregiver was in a patient’s room. “The nurses were wary of the RTLS deployment at first, but now they love it because the reporting can be used to show families how their loved ones are being cared for,” said Doug Mounce.
Oklahoma Surgical Hospital (OSH) was established by local physicians who felt that hospital care should return to focusing on the needs of the patient. The vision created a hospital that provides patients with outstanding medical quality in an environment of personalized service. The 75-bed facility is located in Tulsa, Oklahoma, has 20 operating rooms and is one of only 84 hospitals in the country to receive a 5-star rating by Medicare.