Excellent Customer Service – The high availability of the Critical Alert customer support team during the Maury Regional Medical Center deployment, both virtually and onsite, provided Wayne with the confidence that their long-term goals of patient safety, satisfaction and compliance would never be unduly impacted by service outages.
System Flexibility – Because the Critical Alert Nurse Call System is software-based, Wayne Medical Center has the ability to adapt to the clinical workflow needs & staffing levels at the individual unit level.
Long Term Serviceability – Critical Alert’s focus on system reliability has led to the development of simple, easy-to-use, non-obtrusive nurse call hardware that is backwards compatible, self-serviceable, less complex and less expensive to maintain.
Increased Patient Safety & Satisfaction – Caregivers can focus on patient care rather than alarms, cultivating a safer and more welcoming relationship with their patients.
“The long term financial aspects and technical requirements for providing excellent patient care made selecting a nurse call system and vendor a strategically important decision for organization.
Choosing Critical Alert enabled us to realize significant efficiency benefits for training, service, and support by standardizing on the same system as MRMC, and the fact that Critical Alert provided such outstanding service to them over the years made our decision that much easier.”
“Our team relies on Critical Alert’s Nurse Call System to assist our caregiver staff in their efforts to provide timely and efficient attention for the medical needs of our patients. Further, the Critical Alert System eases the work of the caregiver staff and increases communication efforts by connecting the patient and families to the caregiver staff.”
Both Maury Regional Medical Center and Wayne Medical Center utilize Critical Alert’s Nurse Call System and Real Time Location Service (RTLS) products tightly integrated with Cisco IP phones carried by its nursing staff and caregivers. Nurses and caregiver staff efficiently receive notifications and alerts on their phones regarding patient requests and medical matters based on the closest proximity location to the patient, and the expertise required to fulfill the response.