Clinical Services

Hospital-wide Nurse Call system deployments can be very challenging. We can lend a hand.

Experienced Clinical Advisors To Help Maximize Unit Effectiveness

In order to assist our clients in optimizing their deployment and maximizing their investment, Critical Alert has created a Clinical Services Department to offer turn-key advisory and value-added fulfillment services to our clients. Our team of experienced Registered Nurses and clinical workflow experts advise on best-practices, guidelines and help achieve the best possible outcomes for their units, hospitals and enterprises.

Clinical Workflow Analysis & Design

Our clinical experts understand that, in order to achieve the highest level of success for their Nurse Call solution, they need practical methods to evaluate and sustain best practices, continuously evaluate their processes and monitor trending data within reporting.

Our Clinical Consultants work with nursing leadership to review current workflows, communication pathways, data points, competing alarms, as well as stopgaps in the workflow. We will then work with each department/unit to configure a unique workflow that will ensure an effective transition with an emphasis on patient safety, satisfaction and staff efficiency. All departmental goals, requirements and disciplines are thoroughly considered so that we can address the needs of the hospital and deliver a program that is comprehensive and enduring.

Clinical User Acceptance Testing (UAT)

The Clinical UAT helps to confirm clinical expectations in a pre-Go-Live, controlled setting in order to verify alarms, patient request alerts and custom built workflows. Hospital staff that participated in an initial Clinical System Design Workshop will work with our advisors to validate workflow configurations and obtain clinical sign-off once the system has been confirmed by all contributors.

On-Site CAS Training

Based on the outcome of the Clinical Workflow Analysis and Design Workshop, our team develops test scripts and distributes an educational schedule for each involved unit.

Educational classes are performed on-site by a CAS proctored Education Specialist, using CAS Computer Based Learning (CBL) modules to ensure a consistent training message is conveyed in every class. The CBLs are typically stored on the client’s intranet for remedial training or future hires. Classes are broken out into Train-the-Trainer, System-Champions (Unit Secretary’s & Charge Nurses) and End-User training. Our reporting module training will be provided to the Unit Managers and Directors and will be reviewed during the Post Assessment phase of the project.

Training Types:

modules are reviewed on-site with a proctored CAS instructor. This course is intended for individuals responsible for training new hires or staff that require remedial coursework. Generally, this training is viewed in a conference / classroom via a projector with other members of the team. Each user will have hands-on experience using their classroom provided computer to access the CAS Web Application.

System-Champion Training is also led by a CAS instructor in a conference / classroom setting. Based on the users credentials within CommonPath, our trainers will determine which modules the end-users will need to review. This training consists of 4-6 modules lasting 10-15 minutes in length. Each user will be provided with hands-on experience using the CAS Web Application. Following the training, the staff can access the CBL modules at anytime for review.

(RN / Techs / RT) based on their credentials within CommonPath this group will generally view 3-4 modules each lasting 5-8 minutes. The CBL’s can be viewed via the hospital intranet so that the modules can be monitored by hospital personnel. The staff can view these at their convenience and can review as many times as needed. This training will cover all aspects of our Web Application as well as our Call Answer Terminal (CAT).

Go-Live Support

During your Nurse Call system go-live, CAS Clinical Services Team members can offer onsite advising services to assist your team in the transition to the new Nurse Call system. Our team can also provide “Just-In-Time” training prior to Go-Live. This includes a thorough review of room-hardware and the CAT (Call Answer Terminal) to assure that staff assignment (critical to success of the launch) is properly configured prior to Go-Live in each unit. Additionally, a Technical Consultant can be on-hand to assist with any technical issues that may arise during the Go Live to ensure a smooth transition.

Post Deployment Assessment

The Clinical Services Team also offers an onsite Post Deployment Assessment, 6 to 8 weeks post Go-Live. This assessment allocates time to observe and discuss the overall CAS system utilization in relation to clinical effectiveness, workflow efficiency, best-practices and any identified gaps will be documented in a remediation plan.