Centralized Triage

Makes Nurse Call Better!

Centralized Operators Immediately & Positively Impact Patient Responsiveness




Elmhurst's centralized triaging of their nurse call requests led to immediate response to patient needs while ensuring that the right message was delivered to the right staff member in the fastest, most efficient manner possible.


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Not All Nurse Call Alerts Require an RN

Why are we requiring our nurses to respond to never-ending call lights? One nursing study found that 48% of calls are for position change followed by toileting assistance (11%), and accidental calls (5%). Over the last few years, hospitals have been eliminating unit secretaries. These resources triage patient needs based on acuity and condition, freeing up RNs to focus their efforts on the clinical needs of patients. When you get rid of unit secretaries all of these tasks fall onto the RN.

Get Rid of Direct-To-Caregiver!

Sending all nurse call requests directly to the caregiver means that the message sent to the nurse’s mobile device has absolutely no context at all. It is simply a message that a patient needs something. Without any details, how is the nurse to make an informed decision? What if the nurse is engaged with another patient?

Triaging the call means that it is answered within seconds, helping ease patient anxiety and ensure appropriate response.


DTC is (Partly) Responsible for Alarm Fatigue

Treating every call with the exact same response not only wastes the time of your RNs, but it also can impact patient care.

Sending a constant stream of non-clinical requests to your nurses is not only annoying, but potentially risky. Interrupting a nurse engaged in an encounter with a patient is not a good thing!

The Proof Is In The Analytics

Critical Alert provides a wealth of statistical data that enables nursing administration to visualize the overall level of response, test variances in workflow or rounding and ultimately correlate improvement initiatives to satisfaction scoring.

Patient Call Life Cycle

Visualize the entire nurse call workflow, from the moment of the patient call to fulfillment of the request. This includes how long the call lasted (in seconds), what Patient Request was sent out, how long it took to complete the workflow and by whom.

Operator Performance Report

Visualize who answered calls, the average response time of all calls by location, the average talk time the operator spent speaking with the patient during the call and the total number of calls which the operator answered.

Continuous Improvement

The Patient Request report shows what types of requests are coming from your patients and how long it took to fulfill the associated workflow.