Adena Regional Medical Center

Improving Productivity & Patient Response Times

189 Beds
Deployment Timeframe: 5 Months
Integrations: Mobile/RTLS/ADT

Nurse Call Deployment to Inpatient Units & ED


Adena Regional Medical Center in deployed Critical Alert’s Nurse Call system to streamline clinical interactions and accelerate responsiveness in the hospital’s 10 inpatient units as well as the ED. The hospital worked closely with Critical Alert’s clinical consultants to create and launch individualized clinical workflows within each unit. The net result after a year and half has been increased productivity for the nearly 500 caregivers using the solution and an overall improvement in patient response times across the hospital.

“Critical Alert’s system helps our providers and nurses work more efficiently within the units, having the ability to respond to patient needs faster, to easier locate staff across an entire floor and to track outcomes more accurately. The company’s implementation team could not have been better to work with. The entire process went smoothly and our staff has been pleased with the results of higher patient safety and enhanced quality in care.”


Cammy Gilbert

Director of Critical Care Services , ARMC


> Call Alerts Automatically Canceled – As nurses with proper credentials enter a patient’s room, nurse call alerts are automatically cancelled, eliminating the need to manually press buttons on staff stations

> Viewing & Analysis of Room Level Presence – Enables end-to-end visibility of patient experience, caregiver mobility and clinical workflow

> Rounding Procedures Analysis – Detailed reporting shows effectiveness of rounding procedures, allowing for continual process improvements to proactively address patient’s needs

> Improved Patient Satisfaction – Nurses are able to focus more on patient care instead of numerous gadgets resulting in improved patient satisfaction


“In using Critical Alert’s Nurse Call System, the company’s support staff has been extremely responsive to our needs. In cases where we have encountered issues that required their expertise, they have responded quickly and professionally.”


Paul Smallwood

Project Manager & Systems Analyst, ARMC

About Adena Health System

Adena Health System is an independent, not-for-profit and locally-controlled health care organization serving the needs of people living in nine counties of south-central Ohio. It employs more than 3,000 people. Adena provides specialty services typically found in larger medical centers, including: robotic surgery, open heart surgery, cardiac catheterization, cancer care and advanced orthopedic procedures. Adena has been selected as a 2018 Gallup Great Workplace; a 2018 IBM Watson Health Top 50 Cardiovascular Hospital; and is four-star rated for quality by the Center for Medicare and Medicaid’s Hospital Compare survey. Based in Chillicothe, OH, the health system includes three hospitals, six regional clinics and multiple primary care and specialty clinics.