About Us

Critical Alert Systems, Inc.

Critical Alert Systems (CAS) offers the most advanced, reliable and secure Nurse Call system on the market. Our software-driven solutions, clinical workflow expertise, hardware products and integrated partner offerings enable hospitals to improve patient satisfaction, enhance outcomes and drive down costs. Our focus on clinical productivity, innovative use of technology, and patient safety leads to quieter, more efficient units, improved outcomes for patients, and better utilization of your nursing resources.

30 Years in Nurse Call & Critical Messaging

Critical Alert brings together the resources and capabilities of two leading critical messaging solutions providers, UCOM™ and Teletouch™ Paging, along with lntego Systems™, a 30-year pioneer in next-generation nurse call systems serving hospitals and healthcare providers.

CAS was created to be a single-source provider for hospitals and healthcare facilities in need of advanced nurse call and communications technologies.

Unlike our competitors, our product development process embraced the power of software from its inception. This enables us to design hardware-agnostic solutions focused on built-in integration, flexibility and advanced performance.

Edward “Ted” McNaught Jr.

Edward “Ted” McNaught Jr.


Ted has been a leader in the healthcare communications technology industry since 1986 when he joined Summit Communications where he became Sales and Marketing Director. In 1993 he assumed leadership of Northeast Paging which was acquired by Critical Alert Systems in 2010, creating the country’s third-largest paging provider. In the role of President, Ted has been a driving force behind the development of Critical Alert’s growth strategy and strategic industry partnerships.

Few people are as well known, respected and connected in the critical messaging industry as Ted. In 2000, he helped establish the American Association of Paging Carriers (AAPC) and served as Founding President. In 2012 Ted was again elected President of the organization – now called the Critical Messaging Association (CMA) – and has been instrumental in expanding CMA’s mission and membership as a global organization.He was recently awarded The Global Critical Communications Industry Award. A lifelong athlete and former intercollegiate hockey player, Ted is a certified scuba diving instructor and an avid golfer.

Laurie Brochu, CPA

Laurie Brochu, CPA

Senior Vice President, Finance

Laurie brings more than 25 years of financial expertise to the Critical Alert team. A University of Vermont graduate with a BS in Accounting, she began her career at Macdonald, Page and Co., where she became a Senior Accountant during her nine year tenure. Laurie then spent three years as Controller/Treasurer of Lavalley Lumber Company, a family-owned business. After her time at Lavalley Lumber Company, Laurie went on to join a Southern Maine CPA firm, and later opened her own accounting consulting business. In 2009, she rejoined Macdonald Page & Co., where she became Audit Manager, and later earned her Certified Fraud Examiner designation.

In April 2011, Laurie joined Critical Alert as VP of Finance. She oversees all financial reporting for the company, and also assists in a variety of projects, including due diligence procedures for acquisitions. Laurie has served as Treasurer of the Kennebunk Land Trust, and also was on the Board of Directors of the Northern York County Family YMCA. When she is not crunching numbers, Laurie enjoys spending time with her family and friends and is an avid New England sports fan.

Dan Shaw

Dan Shaw

Senior Vice President

Dan joined what was then UCOM & Northeast Paging in 1998 and moved quickly into Retail Management before being promoted to positions in Sales and then to Director of Customer Relations. Over the past 18 years he has been instrumental in developing relationships with key Hospital and enterprise accounts that have consistently grown revenue and established market dominance.

In his current role, Dan oversees the Northeast and South Central Messaging operations. He has led the development of Critical Alert’s secure smartphone messaging application while providing service and communication solutions expertise in Critical Messaging, mHealth and Nurse Call to the companies’ 500+ Hospital accounts.

Mary Bradshaw

Mary Bradshaw

Senior Vice President of Customer Experience

Mary started her career in healthcare as a Quality & Safety Manager for a children’s psychiatric hospital in Atlanta then transitioned into healthcare IT as a Business Partner Consultant for Allscripts in 2001.  Mary found her niche and has remained in healthcare IT since that time; holding positions in project management, marketing, contract management, quality management, clinical consultation and education and management of professional services teams.  In addition to Allscripts, Mary has has held leadership positions with Vocera and Extension Healthcare before moving back to her hometown of Jacksonville, FL, to work as a Director of Professional Services at Critical Alert.  Mary has a BS degree in Adult Education.

Mary’s passion is customer service and process improvement which was ingrained into her professional career as a Total Quality Management facilitator for the US Navy.  Mary also served as a reservist for the Air National Guard in Jacksonville, FL, for 12 years.

In her spare time, Mary loves to be in the Florida sunshine; spending time hiking, fishing, camping and many other outdoor sports.

April Hjort

April Hjort

Vice President of Research & Development

April has over 16 years of software development experience. She is a graduate of University of South Florida College of Engineering with a BS in Computer Engineering. She began her career at Paradyne (Zhone Technologies) as a firmware engineer in the Tampa area and gained valuable experience in an ISO 9001 certified environment. She made the move to the Jacksonville area where she entered the healthcare industry with her role as software engineer for Amcom Software(Spok). During her tenure at Amcom Software (Spok), she utilized her broad range of experience to first develop industry leading software and later manage integrations for those software products.

In 2014, April joined Critical Alert as Product Manager of their CommonPath nurse call. She brings to this role a proven results driven track record and an in-depth knowledge of the industry. During her down time she enjoys traveling and spending time with her family and friends.

Lynne D. Haley

Vice President of Systems Development

After graduating from Hofstra University, Lynne’s first opportunity in the Healthcare market was with PageNet (Now Spok) in Long Island, NY supporting Hospitals in the Tri-State Area with their paging needs.

After relocating to Maine from NYC, Lynne joined what was then UCOM & Northeast Paging in 1995. First working in Customer Care and then creating and introducing the Reseller Sales Channel to New England. As the company strengthened, so did the need for an IT department to complete billing system conversions and to plan and build the infrastructure to support it. Lynne was promoted to IT Director working closely with Network Administrators and Engineering.

In her current role with Critical Alert Systems, Lynne oversees the IT department and supports IT operational efficiencies for all 3 divisions of Critical Alert Systems.

Anytime the opportunity arrives, Lynne runs for the peacefulness of the mountains and enjoys hiking and creating adventures with her son.

Suzanne West, RN

Suzanne West, RN

Director of Clinical Services

With over 20 years of clinical experience and leadership as a Registered Nurse in Emergency Department, ICU and Cardiac Critical Care settings, Suzanne offers her considerable expertise to help our clients maximize workflow efficiencies and enhance caregiver communication. She also brings an extensive background in Clinical Consulting and management for companies such as Medhost, Emergin-Philips, Vocera and Extension. Suzanne collaborates with clinical leadership and staff alike to help achieve their patient safety, quality and staff satisfaction goals. Her team deploys proven methodologies focused on improved HCAHPS scores, higher rates of staff adoption and better utilization of resources.

Her free-time is spent with her husband and family camping, golfing and scuba diving.

Cliff Browning

Cliff Browning

Director of Sales

Cliff brings 20+ years of sales experience in healthcare in sales and management positions in start-ups to multi-billion dollar healthcare companies such as Stanley Healthcare, Hill-Rom, ELERTS Corporation and RF Technologies.

Cliff has focused his entire career on connecting clients with solutions that improve patient safety, staff safety and operational efficiencies. Among his multi-disciplinary experiences, Cliff offers expertise in complex sales projects, technical sales and direct and channel partner program management.

Cliff spends his free time enjoying his children’s athletic and extracurricular activities. He is also fully immersed himself in all-things-soccer as a player, coach and organizer of a youth soccer organization.

Josh Troop, CHC

Josh Troop, CHC

Director of Marketing

Josh brings 19 years of real-world sales and marketing expertise in start-ups and mid-level technology firms. While his career has primarily been focused on generating business in the acute and sub-acute healthcare sector, Josh has considerable experience in the federal/state/local government, banking and real estate industries.

Josh’s diverse background includes executive leadership and business development roles in both marketing and sales at MediTract, Inc., SAI Global, ACF Technologies and Qmatic. Certified in healthcare compliance, Josh brings a diverse understanding of regulatory compliance, enterprise risk management, finance and audit.

Josh is a proud father of two and is an avid whitewater paddler, cyclist, hiker and musician.

Offering a highly configurable, software-driven Nurse Call solution with native integration to industry-leading communications and RTLS devices

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